Terms + Conditions

RETURNS

We do accept goods returned to Village Health and Beauty, however only in the following circumstances.
We accept goods returned, for any reason, that have been un-opened and unused - within 7 working days starting from: one day after receipt of goods.
We cannot accept goods back that have been used or opened.
If you have received the wrong goods, we will make sure that you receive the correct goods at no extra cost, and will bear all costs for the return of the products.
You the consumer have the right to cancel your order within 7 days of placing your order [beginning the day after receipt of the goods] without reason [cooling-off period], if the goods have been despatched we will refund less the cost of shipping once the goods have been returned in good order.
In the unlikely event that your goods are faulty please contact Village Health and Beauty in a 'reasonable time' (proof is required of receipt of goods) and we will refund or replace the goods.

All returns should be made within 7 days following after the date of delivery and be sent back to us by Recorded Delivery, or a Certified Delivery method requiring our signature upon receipt of goods. All returns to be made to - Returns Department
Please contact helen@villagehealth.co.uk to arrange this.
If you wish to return goods to Village Health and Beauty the returns address is:

300 Park Road,
Timperley,
Altrincham,
Cheshire,
WA15 6UA.
United Kingdom.
...enclosing a copy of the original invoice.
This does not affect your statutory rights as a consumer.

We will refund the value of the goods on receipt of them, we advise you to send them registered/recorded so that there is evidence of postage if the goods do not turn up. Please enclose a copy of your original invoice.
Please note that all prices on our site are quoted in UK Pounds Sterling.
A limit of £250.00 is set for any one transaction in any one day.
Reasonable allowance (re: delivery) should be made for orders made over the weekend and during National Holidays.

CUSTOMER SUPPORT

Please contact helen@villagehealth.co.uk.
If you wish to write or telephone [out of office hours - answerphone service - 7 days a week] the details are:
Village Health and Beauty
300 Park Road,
Timperley,
Altrincham,
Cheshire,
WA15 6UA.
United Kingdom.

Telephone: 0161 980 1111 OR +44 (0)161 980 1111

COMPLAINTS PROCEDURE

Village Health endeavour to respond to any complaint within 5 working days.
It is the aim of Village Health to resolve complaints within 10 working days.
We will keep you informed throughout the whole process of your complaint.

PAYMENT

Village Health will take payment via on-line sales [incl. VAT @ 17.5%] using Credit Card, cards accepted are: Visa, Mastercard, Switch, Delta, and Solo.
Credit verified orders will be confirmed by email. Unverified orders will be notified by email.
We reserve the right to refuse any order.

Shopping online is easy and convenient, but we know that some of our customers prefer to use alternative ways to shop. The following shopping options are also available: Phone You may call our offices between 9.00a.m. and 9.00p.m. Monday to Friday on 0161-980-1111. Write to us at Village Health and Beauty, 300 Park Road, Timperley, Altrincham, Cheshire, WA15 6UA. United Kingdom, with your order details and enclose a cheque or your credit /debit card details.